Disruption to University telephony & contact centres

Incident Report for IT Service

Resolved

This incident has been resolved.

Posted Sep 22, 2026 - 09:11 BST

Update

This issue was resolved by our supplier 8x8.

Posted Sep 22, 2026 - 09:09 BST

Update

University staff users already logged into the 8x8 system still retain access to some working services.

Posted Sep 21, 2026 - 17:00 BST

Investigating

We are aware that our supplier, 8x8 is experiencing disruption to a number of their services which is in turn affecting University telephony, including our contact centres.

We are establishing the particulars of this incident including an estimated time to fix. This post will be updated once the matter is resolved or as more information becomes available from our supplier.

Posted Sep 21, 2026 - 16:54 BST

This incident affected: Communications Systems (Telephony).