IT Service Status Page
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 2022 - 08:00 GMT
Scheduled - What are we doing?

The current networking hardware within The Hive is aging and forthcoming upgrades will bring numerous advantages including faster data speeds to connected devices, greater Wi-Fi coverage, and higher bandwidth for multiple users, all adding up to better services for all the buildings visitors.

This is a significant set of works that we’ll be completing over several broad phases and whilst we will do all we can to mitigate downtime, they will ultimately result in some service disruption.  The equipment required for the upgrades to take place has now arrived, so we can share with you the schedule to which they will be completed.

Where are these works taking place?

These upgrades will affect services within The Hive.

When are the works taking place?

The works will take place in three phases: the upgrade of network switches, upgrades to wireless access points, and the upgrade of Hive core network infrastructure.

This first phase to upgrade network switches will take place on the following dates, and affects the buildings floors as stated:

Level Four – 25th November (Friday AM)
Level Zero – 25th November (Friday PM)
Level Two – 28th November (Monday PM)
Level’s One & Three – 2nd December (Friday AM)

How will these works affect me?

Whilst these works are taking place, network services on the level(s) indicated will be significantly disrupted and should be treated as offline for the duration of the AM or PM period listed, within core University hours i.e. 09:00-17:00 Mon-Fri.

Network services affected include access to the internet on public facing and office computers, access to printing & copying services, access to all wireless networking services (including eduroam), and network connections to building services such as digital signage and the Vocera communications system. Please note that users may find some wireless connectivity is still available from access points on adjacent unaffected floors but this is not guaranteed and should not be replied upon. As you will see the largest amount of disruption will take place on the 28th November when Level’s One and Three are worked on.

General Advice for Staff Working within The Hive

Those staff working permanently from an individual floor in The Hive who’s role and equipment allow them to work remotely from home or another campus building may wish to consider doing so during the dates/times their floor is affected. Those with flexible roles may be able to arrange to work temporarily from an unaffected floor. Please seek line manager authorisation prior to working to either of these arrangements as normal.

General Advice for Students Studying within The Hive

On affected days above, students can use an alternate floor of the building or other University open-access facility (such as the Peirson Study & Guidance Centre on the St John’s Campus) to study from. Access to learning resources such as book issue and Academic Liaison Librarian support may also be affected, so it may be prudent to plan your visit ahead in anticipation of this.

About This Site

This page provides real-time updates on the operational status of IT services, and notice of scheduled maintenance. To receive automatic email, SMS or RSS notifications of service outages and scheduled maintenance select the 'Subscribe to Updates' button at the top of the page and enter your details. If you are experiencing issues that are not highlighted on this page please contact the Service Desk on 01905 85 7500.

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eduroam ? Under Maintenance
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
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had a major outage.
had a partial outage.
Past Incidents
Dec 3, 2022

No incidents reported today.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 13:31 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 11:15 GMT
Investigating - We are currently investigating an issue with departmental websites hosted on reddot, displaying a privacy error. We are investigating this as a matter of urgency.
Nov 30, 09:09 GMT
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022
Completed - The scheduled maintenance has been completed.
Nov 26, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 18:00 GMT
Scheduled - Myday our student portal provider have informed us of essential maintenance on Friday 25th November between 6pm and 12am GMT. They will be carrying out routine maintenance on part of the myday infrastructure. This will ensure that the platform is kept up-to-date with upgrades made to infrastructure services within our hosting provider, Microsoft Azure.

We are not expecting any downtime or outages, however, you might find that myday may run slightly slower than usual for brief periods. If this happens a simple refresh of the page should resolve the issue.

During the upgrade, myday will be updating their Status Page with updates: https://status.myday.cloud/

Nov 8, 11:40 GMT
Nov 25, 2022
Completed - Glide have advised this change has been cancelled and will be re-arranging to a date in the new year. Further maintenance will be scheduled on this page, once communication information has been received.
Nov 25, 15:48 GMT
Scheduled - Glide's our Halls of Residence internet access provider, who will be undergoing planned maintenance for Oldbury House between 30/11/2022 - 00:00 and 30/11/2022 - 06:00.

Glide are expecting a down time of 10 minutes, however their carrier undergoing the maintenance normally states a longer a longer downtime in case of emergencies and it's usually considerably less time than specified.

Nov 22, 08:08 GMT
Nov 24, 2022
Completed - The scheduled maintenance has been completed.
Nov 24, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 22:31 GMT
Scheduled - Glide's our Halls of Residence internet access provider, who will be undergoing planned maintenance for Oldbury House between 23/11/2022 - 22:30 and 24/11/2022 - 06:00.

Glide are expecting a down time of 30 minutes, however their carrier undergoing the maintenance normally states a longer a longer downtime in case of emergencies and it's usually considerably less time than specified.

Nov 16, 15:57 GMT
Nov 23, 2022
Nov 22, 2022
Resolved - This incident has been resolved.
Nov 22, 12:14 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 18, 14:48 GMT
Investigating - We are currently investigating an intermittent issue with the print queue not appearing on the open-access PCs located on the 1st floor of the Peirson Study and Guidance Centre and Jenny Lind ground floor.

If you find when logging into a PC that the print queue does not appear, please log off and back on and the print queue should then appear. Alternatively, you can use another computer or use the web print service which can be found by selecting the 'Print & Copy Portal' tile from myday.

Nov 18, 10:42 GMT
Completed - The scheduled maintenance has been completed.
Nov 22, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:31 GMT
Scheduled - Glide's our Halls of Residence internet access provider, who will be undergoing planned maintenance between 21/11/2022 - 22:30 and 22/11/2022 - 05:00.

Glide are expecting a down time of 30 minutes, however their carrier undergoing the maintenance normally states a longer a longer downtime in case of emergencies and it's usually considerably less time than specified.

Nov 16, 15:47 GMT
Nov 21, 2022
Nov 20, 2022
Completed - The scheduled maintenance has been completed.
Nov 20, 09:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 21:30 GMT
Scheduled - Works to upgrade City Campus' network infrastructure will take place on Saturday 19th November out of core hours, beginning in the evening after 21:00.

These works are not expected to cause disruption to services but in the unlikely event of a problem necessitating a roll back to a pre-upgrade state, disruption to network services at City Campus is possible for up to an hours.

Nov 9, 11:54 GMT
Nov 19, 2022