Investigating - Flats in Ledbury Halls of residence block on the St Johns Campus are currently experiencing disruption to their internet connections. Our supplier, Glide, have sent engineers to the University and are working with the IT Service to diagnose the problem.
We will update this post when a cause and time to fix become known.
Oct 20, 2025 - 16:54 BST
Monitoring - The University has been experiencing issues with a number of its systems that are reliant on Amazon Web Services (AWS) to function. This includes Blackboard integrations, including Turnitin, Collaborate and Talis Aspire, where attempting to access the LTI links on Blackboard returns an error.
The outage to AWS is nationwide across the UK affecting a broad number of major retailers, banks, technology infrastructure companies and other businesses.
We are seeing signs that AWS is beginning to recover from this outage (the status page for example is powered by AWS) but we will continue to monitor the incident and any updates provided from AWS. We update this post if the situation changes further.
Oct 20, 2025 - 11:41 BST
This page provides real-time updates on the operational status of IT services and notice of scheduled maintenance. To receive automatic email, SMS or RSS notifications of service outages and scheduled maintenance select the 'Subscribe to Updates' button at the top of the page and enter your details. If you are experiencing issues that are not highlighted on this page please contact the IT Service Desk on 01905 85 7500.
Systems
?
Degraded Performance
90 days ago
99.7
% uptime
Today
IT Service Desk
?
Operational
90 days ago
100.0
% uptime
Today
University Website
?
Operational
90 days ago
100.0
% uptime
Today
Office 365
?
Operational
90 days ago
100.0
% uptime
Today
Windows Virtual Desktop
?
Operational
90 days ago
100.0
% uptime
Today
MyDay
?
Operational
90 days ago
99.75
% uptime
Today
SOLE
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Operational
90 days ago
100.0
% uptime
Today
SITS
?
Operational
90 days ago
100.0
% uptime
Today
Timetabling - Scientia
?
Operational
90 days ago
100.0
% uptime
Today
Oracle Finance System
?
Operational
90 days ago
100.0
% uptime
Today
Archibus
?
Operational
90 days ago
100.0
% uptime
Today
Trilby
?
Operational
90 days ago
100.0
% uptime
Today
Production Print Portal
?
Operational
90 days ago
100.0
% uptime
Today
Jane HR
Operational
90 days ago
100.0
% uptime
Today
University Reddot Websites
Operational
90 days ago
100.0
% uptime
Today
Recruitment & Job Vacancies Website
Operational
90 days ago
100.0
% uptime
Today
Adobe Creative Cloud
Operational
90 days ago
100.0
% uptime
Today
Blackboard
Degraded Performance
90 days ago
100.0
% uptime
Today
Turnitin
Degraded Performance
90 days ago
100.0
% uptime
Today
WBS Plesk Server
?
Operational
90 days ago
100.0
% uptime
Today
StarRez Accomodation Solution
Operational
90 days ago
100.0
% uptime
Today
Talis Aspire
?
Degraded Performance
90 days ago
100.0
% uptime
Today
Enroly
?
Operational
90 days ago
100.0
% uptime
Today
Remote Access Service
Operational
90 days ago
100.0
% uptime
Today
University Staff WordPress Webpages & Plesk Service
Operational
90 days ago
100.0
% uptime
Today
SALTO Access Control System
?
Operational
90 days ago
100.0
% uptime
Today
University Staff Homepage
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Operational
90 days ago
100.0
% uptime
Today
Microsoft Bookings
Operational
90 days ago
100.0
% uptime
Today
Microsoft PowerApps
Operational
90 days ago
100.0
% uptime
Today
ARC Placement Management Solution
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Operational
90 days ago
100.0
% uptime
Today
Catalyst Human Resources System
Operational
90 days ago
100.0
% uptime
Today
Single Sign On (SSO) Account Login
Operational
90 days ago
100.0
% uptime
Today
Closed Circuit Television (CCTV) System and Services
Operational
90 days ago
100.0
% uptime
Today
University Catering Tills
Operational
90 days ago
100.0
% uptime
Today
Library eResources
?
Operational
90 days ago
100.0
% uptime
Today
Human Resources System (MHR iTrent)
Operational
90 days ago
100.0
% uptime
Today
Symphony Library Management System
Operational
90 days ago
100.0
% uptime
Today
ANPR System
Operational
90 days ago
100.0
% uptime
Today
Explorance Blue
?
Operational
90 days ago
100.0
% uptime
Today
Target Connect System
?
Operational
90 days ago
99.99
% uptime
Today
Card Exchange ID Card System
Operational
90 days ago
100.0
% uptime
Today
Stand ID Card Photo Upload Tool
Operational
90 days ago
75.61
% uptime
Today
Communications Systems
?
Operational
90 days ago
100.0
% uptime
Today
Microsoft Teams
?
Operational
90 days ago
100.0
% uptime
Today
Telephony
Operational
90 days ago
100.0
% uptime
Today
Email
Operational
90 days ago
100.0
% uptime
Today
Hive Vocera
?
Operational
90 days ago
100.0
% uptime
Today
File Storage
?
Operational
90 days ago
100.0
% uptime
Today
OneDrive for Business
?
Operational
90 days ago
100.0
% uptime
Today
'O' Drive
?
Operational
90 days ago
100.0
% uptime
Today
SharePoint
Operational
90 days ago
100.0
% uptime
Today
N: Drive
Operational
90 days ago
100.0
% uptime
Today
Wired Network
?
Partial Outage
90 days ago
99.92
% uptime
Today
University connection: Internet (Janet)
?
Operational
90 days ago
100.0
% uptime
Today
St Johns Network
?
Operational
90 days ago
100.0
% uptime
Today
City Campus Network
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Operational
90 days ago
100.0
% uptime
Today
Hive University Network
Operational
90 days ago
100.0
% uptime
Today
Severn Campus Network
Operational
90 days ago
100.0
% uptime
Today
Glide - Halls of Residence
Partial Outage
90 days ago
99.39
% uptime
Today
Lakeside Network
Operational
90 days ago
100.0
% uptime
Today
Clarion 3rd Party Wired Network Connections
Operational
90 days ago
100.0
% uptime
Today
Wireless Networks
?
Partial Outage
90 days ago
99.89
% uptime
Today
eduroam
?
Operational
90 days ago
100.0
% uptime
Today
Glide - Halls of Residence
Partial Outage
90 days ago
99.39
% uptime
Today
UW Guest
Operational
90 days ago
100.0
% uptime
Today
VPN (FortiClient)
Operational
90 days ago
100.0
% uptime
Today
Corporate@UW
Operational
90 days ago
100.0
% uptime
Today
Clarion 3rd Party Wireless Network Connections
Operational
90 days ago
100.0
% uptime
Today
Print & Copy
?
Operational
90 days ago
100.0
% uptime
Today
St Johns Print & Copy Services
?
Operational
90 days ago
100.0
% uptime
Today
City Print & Copy Services
?
Operational
90 days ago
100.0
% uptime
Today
Hive Print & Copy Services
Operational
90 days ago
100.0
% uptime
Today
Severn Campus Print & Copy Services
Operational
90 days ago
100.0
% uptime
Today
Webprint
Operational
90 days ago
100.0
% uptime
Today
University Computer Labs
Operational
90 days ago
100.0
% uptime
Today
Computer Lab EEG031
Operational
90 days ago
100.0
% uptime
Today
Computer Lab EE1101
Operational
90 days ago
100.0
% uptime
Today
Computer Lab EE1021
Operational
90 days ago
100.0
% uptime
Today
Computer Lab EE1022
Operational
90 days ago
100.0
% uptime
Today
Computer Lab PN1001
Operational
90 days ago
100.0
% uptime
Today
Computer Lab PN1002
Operational
90 days ago
100.0
% uptime
Today
Computer Lab JL2011
Operational
90 days ago
100.0
% uptime
Today
Computer Lab CH1001 (Cyberlab)
Operational
90 days ago
100.0
% uptime
Today
Computer Lab CH1007
Operational
90 days ago
100.0
% uptime
Today
Computer Lab CH1009
Operational
90 days ago
100.0
% uptime
Today
Computer Lab CHLG22
Operational
90 days ago
100.0
% uptime
Today
University Open Access Computers
Operational
90 days ago
100.0
% uptime
Today
Peirson Silent Study Area Computers
Operational
90 days ago
100.0
% uptime
Today
Peirson Group Study Area Computers
Operational
90 days ago
100.0
% uptime
Today
Hive Public Access Computers
Operational
90 days ago
100.0
% uptime
Today
Charles Hastings Building Open Access Computers
Operational
90 days ago
100.0
% uptime
Today
Art House Open Access Computers
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Scheduled -
We will undertaking essential maintenance works on the City Campus Firewall on Wednesday 22nd October between 17:00-20:30. Service outages are not expected as a result of these works however services reliant on the University network or wider internet should be considered "at-risk" whilst they are completed.
Oct 14, 2025 - 15:59 BST
We have been made aware that the University's partners in Worcestershire County Council will be undertaking essential IT maintenance works across the county on Sunday 2nd November between 09:00-17:00.
Whilst these take place, students and staff will not be able to log in/use open access computers within the Hive.
As we understand it other University services such as the eduroam wireless network will be unaffected but as with all works of this duration and scope, we advise planning ahead and considering all IT services within the building to be "at-risk" whilst these works are completed. Posted on
Oct 20, 2025 - 16:35 BST
Completed -
The scheduled maintenance has been completed.
Oct 20, 18:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 BST
Scheduled -
We will be undertaking firewall version upgrade works at Lakeside Campus on Monday 20th October between 17:00-18:00. IT service outages are not expected as a result of these works however services reliant on the University network or wider internet should be considered "at-risk" whilst they are completed.
Oct 14, 16:12 BST
Completed -
The scheduled maintenance has been completed.
Oct 15, 18:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 BST
Scheduled -
We will be undertaking firewall version upgrade works at City Campus on Wednesday 15th October between 17:00-18:00. IT service outages are not expected as a result of these works however services reliant on the University network or wider internet should be considered "at-risk" whilst they are completed.
Oct 14, 16:09 BST
Resolved -
This incident has been resolved.
Oct 15, 10:31 BST
Investigating -
We are aware of an issue affecting staff access to card.worc.ac.uk to use Stand, the University's ID card photo upload tool. When attempting to access the page, some staff are receiving a Card Exchange branded screen but with no way to proceed to use the Stand application.
We are working with our supplier Card Exchange to resolve this issue and will update this post once a fix is identified and the issue is resolved.
Sep 10, 11:48 BST
Completed -
The scheduled maintenance has been completed.
Oct 14, 18:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 BST
Scheduled -
We will be undertaking firewall version upgrade works today (14th) on the St Johns Campus between 17:00-18:00. IT service outages are not expected as a result of these works however services reliant on the University network or wider internet should be considered "at-risk" whilst they are completed.
Oct 14, 16:08 BST